MDOC Interpreting Services Portal
Access video interpreting services, training resources, and evaluation request forms for American Sign Language (ASL) interpretation.
Pre-Scheduled Interpreter Request
Request an ASL interpreter for upcoming appointments, meetings, classes, or events. Submit at least 24 hours in advance.
Important: A 24-hour advance notice is required. You must specify the nature of the call/appointment so an appropriate interpreter can be scheduled. ASL is the only language selection allowed for MDOC communications. Include your Microsoft Teams or Zoom meeting link in the request.
On-Demand Interpreter
Access immediate video interpreting services for urgent or emergent needs that cannot wait for a pre-scheduled appointment.
When to use On-Demand: For immediate urgent/emergent needs only, including review of a misconduct or Notice of Intent (NOI), unscheduled medical visits, or other rare incidents that cannot be delayed for a pre-scheduled ASL interpreter.
Not for: Groups, religious services, or routine appointments. If an interpreter is not present for a pre-scheduled call, contact support.
Training Videos
Watch instructional videos to learn how to use video interpreting services, including how to pre-schedule calls and conduct sessions.
Prison Evaluation Request
Submit a request for sign language or lip reading evaluation services. Available as online form or downloadable PDF.
Having Issues During a Session?
If you're experiencing problems with an interpreter session, check our troubleshooting guide or contact support.
Video Interpreter Request
Submit a request for a scheduled video interpreter session. Please fill out all required fields.
MDOC Video Interpreter Request Form
Complete the form below to request interpreting services
For immediate on-demand interpreting services, please use the On-Demand Portal instead.
Training Videos
Watch these instructional videos to learn how to use the interpreting services effectively.
Video and Audio Interpreting
Overview of video remote interpreting (VRI) services
Troubleshooting
Common issues and how to resolve them
Prison Evaluation Request
Request an interpreter evaluation for sign language or lip reading services.
Request for Evaluation Form
Fill out online or download the PDF version
Troubleshooting & Common Issues
Guidance for resolving common issues during interpreter sessions. Contact Global Interpreting Services immediately if you experience any problems.
Interpreter Not Present at Scheduled Time
- 1 Verify your meeting link (Microsoft Teams or Zoom) is correct and accessible.
- 2 Contact Global Interpreting Services immediately at (586) 778-4188.
- 3 Global will work to add an appropriate interpreter to your pre-scheduled call.
Call Was Dropped
- 1 Check your internet connection and ensure you have stable connectivity.
- 2 Attempt to reconnect to your meeting using the same link.
- 3 If the interpreter doesn't rejoin within 2-3 minutes, call Global at (586) 778-4188.
- 4 Provide your appointment details so Global can reconnect you with an interpreter.
Disruption During Session
- 1 Do not end your meeting - keep the session open if possible.
- 2 Contact Global Interpreting Services immediately at (586) 778-4188.
- 3 Explain the disruption and provide your meeting details.
- 4 Global will work to resolve the issue and reconnect you as quickly as possible.
Video or Audio Quality Issues
- 1 Ensure your camera and microphone are properly connected and enabled.
- 2 Check that you're in a well-lit area with minimal background noise.
- 3 Try refreshing your browser or reconnecting to the meeting.
- 4 If issues persist, contact Global at (586) 778-4188 for assistance.
Proactively Test and Verify Network Settings
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1
Network Compatibility Test: Run the Twilio network test to verify your network settings are compatible.
https://networktest.twilio.com/ -
2
Video Diagnostic Test: Run the Twilio video diagnostics to check your video/audio capabilities.
https://video-diagnostics.twilio.com/ - 3 After running the diagnostics, send your results to [email protected] for review.
Need Immediate Assistance?
Global Interpreting Services customer support is available to help resolve any issues with your interpreter session.